Customer Service Supervisor - Logistics & Cargo Operations

Join J&T Cargo, a leading name in logistics and transportation, as a Customer Service Supervisor in the vibrant region of Badung, Bali. In this dynamic role, you will oversee a team of customer service representatives, ensuring seamless operation of our cargo services. You'll be at the heart of our customer interactions, driving satisfaction and loyalty. J&T Cargo is more than just a company; it's a family that values innovation, integrity, and excellence. Here, you'll have the opportunity to grow professionally and personally in a supportive and challenging environment.

As a Customer Service Supervisor, your daily tasks will involve managing a team of 5-10 customer service representatives, setting performance targets, and conducting regular training sessions. You'll use tools like J&T Cargo's proprietary CRM system and Microsoft Teams for communication. This role is perfect for someone who thrives in a fast-paced environment and enjoys mentoring others.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the customer service team, ensuring high levels of customer satisfaction.
• Set and monitor performance targets for the team, providing regular feedback and coaching.
• Conduct training sessions to enhance the skills and knowledge of the team.
• Use J&T Cargo's CRM system to track customer interactions and resolve any issues promptly.
• Collaborate with other departments to ensure seamless integration of customer service with logistics operations.
• Analyze customer feedback and implement improvements to our service offerings.
• Maintain a high level of professionalism and integrity in all customer interactions.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service or a related role, preferably in the logistics industry.
• Proven track record of managing and mentoring a team.
• Strong communication and interpersonal skills.
• Proficiency in using J&T Cargo's CRM system and Microsoft Office suite.
• Ability to work well under pressure and meet tight deadlines.
• Knowledge of Indonesian language and culture.
• Valid driver's license and willingness to travel.

🛠️ Keahlian

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