Customer Service Representative (CSR) - Telkomsel Grapari

Join Infomedia Nusantara as a Customer Service Representative (CSR) for Telkomsel Grapari in the vibrant region of Badung, Bali. This is a unique opportunity to be the face of one of Indonesia’s leading telecommunications providers, where your exceptional customer service skills will make a real difference. As a CSR, you will be the first point of contact for our valued customers, handling inquiries, resolving issues, and ensuring a seamless experience. With a dynamic and supportive team, you will have the chance to grow and develop your career in a fast-paced environment.

Infomedia Nusantara is a trusted name in the telecommunications industry, known for its commitment to excellence and customer satisfaction. Located in the beautiful city of Badung, Bali, our office offers a welcoming and professional atmosphere. You will be part of a team that is dedicated to providing top-notch service to our customers, and your contributions will be valued and recognized.

Every day, you will interact with customers through various channels, including phone, email, and chat. You will use tools like CRM systems, helpdesk software, and communication platforms to manage customer interactions efficiently. This role is perfect for someone who thrives in a customer-centric environment and is passionate about delivering exceptional service.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and satisfactory resolutions.
• Use CRM systems and helpdesk software to manage customer interactions and track service requests.
• Provide accurate and helpful information about Telkomsel Grapari’s products and services.
• Escalate complex issues to the appropriate teams for further resolution.
• Maintain a high level of customer satisfaction by delivering prompt and professional service.
• Monitor and improve customer service metrics to ensure quality standards are met.
• Collaborate with the team to resolve customer issues and provide excellent support.
• Adhere to company policies and procedures to ensure compliance and consistency in service delivery.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor’s degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a similar role.
• Excellent communication skills in both written and spoken Indonesian.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM systems and helpdesk software.
• Ability to work under pressure and meet tight deadlines.
• Customer-centric mindset with a passion for delivering exceptional service.
• Familiarity with telecommunications products and services is a plus.

🛠️ Keahlian

Lowongan Terkait