Debt Collection Specialist (Desk Recovery) - Sleman, Yogyakarta

Dongyang Asset Management is seeking a motivated and detail-oriented Debt Collection Specialist (Desk Recovery) to join our team in Sleman, DI Yogyakarta. In this role, you will play a critical part in managing overdue accounts by proactively contacting debtors, negotiating settlements, and ensuring timely payments. Our company is dedicated to providing excellent customer service and maintaining strong relationships with our clients, and we are looking for someone who shares our commitment to excellence.

As a Debt Collection Specialist (Desk Recovery), you will be responsible for handling a portfolio of overdue accounts, utilizing our in-house debt collection software to track and manage these accounts. You will also be required to follow up on payments, verify information, and maintain accurate records. This role offers a unique opportunity to work in a fast-paced environment while contributing to the financial health of our clients.

We are offering a competitive salary of Rp 2.700.000 - Rp 3.500.000 per month, along with a comprehensive benefits package. If you are passionate about customer service and have experience in debt collection, we encourage you to apply for this exciting opportunity in Sleman, DI Yogyakarta.

📋 Tanggung Jawab Pekerjaan

• Manage and track overdue accounts using our in-house debt collection software, ensuring accurate and up-to-date records.
• Proactively contact debtors via phone, email, and other communication channels to negotiate settlements and ensure timely payments.
• Verify and update account information, including payment history, contact details, and settlement agreements.
• Follow up on payments and resolve any discrepancies or issues that may arise.
• Maintain a high level of customer service, providing clear and professional communication to debtors.
• Collaborate with the team to achieve monthly and quarterly targets for debt recovery.
• Provide regular reports on account status, collection progress, and any outstanding issues.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations and guidelines.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in debt collection, customer service, or a related field.
• Strong communication and negotiation skills, with the ability to build rapport with debtors.
• Proficiency in using Microsoft Office Suite, including Excel and Outlook.
• Experience with debt collection software, such as DebtMaster or similar.
• Ability to work under pressure and meet tight deadlines.
• Strong organizational and analytical skills, with the ability to manage multiple tasks and accounts.
• Fluency in both written and spoken Indonesian, with good English skills a plus.

🛠️ Keahlian

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